Frequently Asked Questions
How do I place an order on MyCaroline.com?
Once you have found the perfect jewelry piece, click on the “Add to Cart” button to review your order. Then, “Proceed to Checkout”, where you will fill out your billing and credit card information. If your shipping address is different from your billing address, you’ll enter that information here too. When you’re ready to complete your order, all you have to do is “Place Order”, and we will send you a confirmation email.
You may also place an order over the phone by contacting one of our Caroline Connect specialists at 1-888-777-2818.
What payment methods does MyCaroline.com accept?
MyCaroline.com accepts all major credit cards, including Visa, MasterCard, Discover, and American Express, as well as My Caroline gift cards. For information on alternate payment methods, please contact Caroline Connect at 1-888-777-2818.
Is it safe to order on MyCaroline.com?
MyCaroline.com is secured with SSL, an industry-standard encryption technology that protects data exchanged between our customers and our server. This makes shopping on MyCaroline.com safe and simple.
Will I be charged sales tax on my MyCaroline.com purchase?
Yes, you will be charged sales tax on your order based on applicable state and local sales tax laws and shipping destination. The terms are subject to change as taxation regulations evolve.
Customer Requirements under Applicable Law
Customers shall be responsible for compliance with applicable laws and regulations regarding payment of all use taxes, duties and other taxes and the declaration of goods in their state or country of residence. Your purchase may be subject to use tax unless it’s specifically exempt from taxation. For any purchase which My Caroline does not collect sales tax, your state may require you to report such purchase and remit tax on a sales, use or individual income tax return. Forms and corresponding instructions may be found on your state website.
What if I need additional help with my purchase?
Our Caroline Connect specialists provide personalized, one-on-one phone consultations to help you shop our vast collection of engagement rings, wedding bands, and jewelry pieces. From customization to sizing advice, our specialists will guide you through every step of the buying process.
Call us at 1-888-777-2818 or email us at connect@mycaroline.com.
To learn more about our services and business hours, click here.
Are prices on MyCaroline.com subject to change?
Prices on MyCaroline.com are subject to change without notice. Please expect to be charged the price for the My Caroline merchandise you buy as it is listed on the day of purchase.
Does MyCaroline.com offer a ring size guide?
Yes, our Ring Size Guide offers four easy steps to help you find your exact fit right at home. Plus, with every ring purchase, we’ll send you three ring sizers – one in the size you requested, one a half-size smaller, and one a half-size bigger – free of charge. Once you have measured your finger with our three metal sizers, let us know which feels the most comfortable, and we will deliver your My Caroline ring in the perfect size.
Click Here for our Ring Size Guide.
If you have any questions, please contact us for more details.
What is your return policy?
You may return your order for a full refund or exchange, as long as the jewelry piece is in its original condition.
Please note customers are responsible for all return shipping costs for any returned items and must ship products back to us within 30 days of receiving the product through a shipping carrier that provides shipment tracking and insurance. FedEx and UPS are two carriers that offer these services. If the item is being exchanged, the shipping costs associated with sending the new item back to you from our store location is free.
For more information on our shipping and return policy, click here.
Does MyCaroline.com offer resizing?
My Caroline offers a 100% guarantee on original workmanship and free lifetime sizing on your My Caroline ring, redeemable one time for each ring purchased. Please keep in mind that resizing is available only for rings in their original condition. If the ring has been altered or serviced by another jeweler, the warranty is no longer valid.
Click Here to learn more about our free lifetime warranty, or contact one of our ring specialists by giving us a call at 1-888-777-2818 or send us an email at connect@mycaroline.com.
We are happy to answer all your jewelry-related questions and provide assistance with the resizing of your My Caroline ring.
Do you offer international shipping?
Currently we are only able to accept online orders to shipping addresses within the United States, and do not ship internationally. To ensure the secure delivery of your order, My Caroline does not ship orders to post office boxes. However, My Caroline is able to accept post office box addresses for your billing needs.
If you would like your order shipped internationally, please contact us at 1-888-777-2818 or send us an email at connect@mycaroline.com so we may best assist you.
Does MyCaroline.com offer ring sizers?
Yes. With every ring purchase, we’ll send you three ring sizers – one in the size you requested, one a half-size smaller, and one a half-size bigger – free of charge. Once you have measured your finger with our three metal sizers, let us know which feels the most comfortable, and we will deliver your My Caroline ring in the perfect size.
Does MyCaroline.com offer ring matching assistance?
Yes. Whether you’re looking for a wedding ring to match your current engagement ring or you’re looking for matching wedding rings, our specialists are available to guide you through every step of your jewelry-buying experience.
Our specialists are available Monday through Friday, 9 a.m. to 5 p.m.
Call us or email us at 1-888-777-2818 or email us at connect@mycaroline.com.
